Frequently Asked Questions (FAQ)

* Coupon Codes
* Shipping
* Customer Service / How to contact us
* Refunds
* Ordering / Accepted Payment Methods
* Storage of Information and Privacy Policy

Coupon Codes
Use coupon code SOMA5 to save 5% on all orders, every time

Shipping
To view all of our shipping policies and choices, please visit our Shipping Page

Customer Service
For any customer service inquiries, please send an email to service@volumenutrition.com (this applies to orders placed on NorCalNutrition.com as well as VolumeNutrition.com)

If inquiring about a particular order, please include the following:

* Your order date and number
* The email address used when placing the order
* Your name and shipping address

We typically respond to all customer service queries within 12-24 hours.

Refund Policy
We accept products for return so long as 1) the product(s) have not been opened and are in their original condition, and 2) you email us within 7 days of receiving your order to request a return.

When returning goods for a refund, customers must pay for return shipping (USPS First Class Mail is fine to use for returns)  Once a product has been received back at our PO Box, we can typically refund your purchase price (minus our initial shipping expense and insurance) within 5 business days.

Ordering / Payments
We accept the following credit cards:  Visa, MasterCard, American Express, and Discover.

Storage of Information / Privacy

To ensure a secure transaction, we use industry standard SSL technology and security practices for protecting the information that you provide to us.  For added security, we do not store your credit card number in our systems.

We do store pertinent information about your order, such as your name, address, contact information, and the item(s) you ordered.  We will not use or share this information for any purposes other than completing your order or to contact you in the event of a problem. 

We do not sell, rent, or loan any identifiable information regarding our customers to any third party.  Information you give us is held with the utmost care and security at all times.  We do not release any of your information, such as your name, address, phone number, or email address, to any third-party for any purpose other than to process your order.

We use cookies to store visitor preferences, record session information (such as items that customers add to their shopping cart), and record user-specific information on the pages that our customers access or visit.

Typically, the only time we would use your email address (other than to contact you about a specific order) would be to send you periodic coupons that you can use on future visits.  We may also send you a newsletter to make you aware of relevant information about our website, or to make you aware of a promotion.  If you do not want to receive coupons or promotional emails from us, please let us know by contacting our customer service email address.

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